27
Aug

Facebook Stops 5 Star Rating System

Much like Yelp, the business community has a love-hate relationship with Facebook. Recent actions may make that more hate than love. Over the last few months, Facebook has been adjusting how businesses are “rated” and how it is shared with their more-than two billion users. Their trial with 10 stars didn’t go over well. The latest shift walks away from the Facebook 5 star rating system almost completely and now focuses on “Recommendations”. What does this mean for users and businesses?

New Facebook Recommendations for Business

Users who want to comment on a business are now presented with a first step: “Do you recommend [business name]?” According to Facebook’s guidance, “Select ‘Yes’ to share what you love about a Page. Select ‘No’ to tell them how to improve”. If the answer is “Yes”, it becomes a Recommendation. If the answer is “No”, it becomes a review. Only after you have made this choice can you enter a rating or comments.

Facebook Recommendation promptA Recommendation is supposed to answer the question “What do you recommend about [business name]?” Users are welcome to enter any comment they like. Now this is where things become even more interesting. Recommendations are treated like a post to the user News Feed. They type their message, select a privacy setting, and then press Post. If they select any privacy setting other than Public, the review will not be shown to the world, nor will it count toward a Facebook Page’s score. But if “Public” is selected, it will go to the Page’s Reviews (or Recommendations) tab and be shown to all users. The same is true for a (negative) review.

If the user doesn’t want to give the business a Recommendation, they press “No” and leave a review. They will be prompted with “How could [business name] improve?”. The opportunity for comments, privacy, and posting will be the same.

The Quality of Facebook Page Feedback

Assuming Facebook is trying to improve the overall quality of the Recommendations system, they have instituted a minimum character requirement. Recommendations or reviews cannot be less than 25 characters. This would prevent such typical spam as “Love it!” or “this place sucks”. A side effect of a Recommendation system instead of stars is that Facebook Business Page managers will have spend more time asking for feedback, not just “5 stars”. They will also have to read that feedback to learn from it, not just brag to a CEO that the company has a high score and assume their job is done.

The unfortunate side effect of this new Facebook rating system is that fence-sitters may be left out. The experience may not have been awesome or terrible. Just a middle-of-the-road situation. They no longer have three stars to choose. They are forced to go to one extreme or the other and must also share a comment about their experience. This could dissuade “lurkers” or introverts from contributing.

How to Report a Facebook Review

The changes discussed so far will represent a significant shift to how most businesses interact with their customers, solicit feedback, and set their own KPIs. Whether they are good or bad for business is negotiable. One new feature is a definite win for businesses: reporting inaccurate reviews. Removing a bad Facebook review is easier under the new system. Facebook Page administrators and regular users can now report Facebook reviews for a variety of reasons. According to Facebook, they are doing this to ensure more “authentic” recommendations. Reviews can be reported for:

  • Recommendation not relevant
  • Unfair recommendation
  • Nudity
  • Violence
  • Harassment
  • Suicide or Self-injury
  • Spam
  • Drugs
  • Hate Speech

Facebook Review Change Aftermath

You may have noticed that businesses still have a score. Facebook has not deleted previous ratings. According to Facebook, scores are now a combination of previous ratings and new Recommendations and Reviews. There are rumors that response time may also be somehow included, but those have not been confirmed.  All of these changes mean a few things for business owners and reputation managers: stop asking for stars, thoroughly read and learn from “authentic” customer feedback, and gauge your success or failure on new standards.

If your organization is looking for professional guidance on how to effectively use this new system, contact our office to learn more about Arkside’s social media management and reputation management services.

18
Dec

Facebook Algorithm Update Targets Engagement Bait

Facebook announced a new algorithm update today. You already know social media success continues to elude many organizations today. It isn’t hard to understand why: The algorithms governing each social media network are shrouded in mystery, competition for attention is fierce, and it takes significant knowledge to know how to trigger engagement from the audience.

Facebook Algorithm Update: Targeting Engagement Bait

Facebook announced today that they are changing their algorithm so that posts using “engagement bait” are penalized. This effort specifically targets posts from people or Pages that ask readers to “Like” it, vote with a specific emoji reaction, or share it. Facebook has been working to find new ways of keeping its users connected to the platform while balancing the desires of their business users and advertisers.

According to Facebook’s announcement today:

So, starting this week, we will begin demoting individual posts from people and Pages that use engagement bait.

Additionally, over the coming weeks, we will begin implementing stricter demotions for Pages that systematically and repeatedly use engagement bait to artificially gain reach in News Feed. We will roll out this Page-level demotion over the course of several weeks to give publishers time to adapt and avoid inadvertently using engagement bait in their posts. Moving forward, we will continue to find ways to improve and scale our efforts to reduce engagement bait.

The goal with this December Facebook algorithm update falls in line with Facebook’s priority in recent years: authenticity. They want content to shared that creates authentic interest and engagement. It is interesting to note that Facebook will penalize people and organizations for engagement baiting behavior. The Arkside team has noticed that whenever they are making an algorithm change to try and squeeze more money out of advertisers, they don’t apply the same standards to people. In this case, they are doing exactly that. This is a sign that they want a better experience, not just more money.

Social Media Best Practices

As a business owner or manager, your social media success depends on working with a team that stays current on social media changes and trends. You can’t risk running afoul of the rules and wasting your invested time and money. This new Facebook algorithm update means that you need to create engaging content that is of true interest to your audience.

If you would like a free consultation on how our accomplished team can improve your social media results, contact our office today!

(Image credit: Facebook)

5
May

Arkside Becomes Social Media Partner with Sprout Social

Early last year, we began a search for our official social media partner. Due to the varied nature of our client list, the sheer number of profiles we managed on a daily basis, and our commitment to cross-media integration, we needed a robust platform that could grow with us and be responsive enough to handle our requests and recommendations. After testing six different platform, including industry leaders Buffer and Hootsuite, Sprout Social was our ultimate choice. Together we have grown over the last year and we are both taking our next great leaps together.

Arkside Marketing is now a Founding Member of the Sprout Social Agency Partner Program!

“But what does that mean for me?” Good question. We’re very excited about the answer!

The Sprout platform has already enabled us to offer incredible results for our clients. Their content curation and posting abilities are strong compliments to our unique, cutting-edge social media strategies. When it comes to social, we strive to be a social media partner. Our clients routinely outperform industry standards for engagement every month. Now we will be working more closely than ever with Sprout and creating new opportunities. These are just some of the tools at our disposal for the benefit of our clients:

  • Direct API access to key social media networks Facebook, Twitter, LinkedIn, Instagram, and Google+.
  • Sprout’s Viralpost audience engagement analyzer
  • In-platform image editing
  • Employee advocacy support (“brandvocates”)
  • Competitor tracking
  • Keyword monitoring
  • RSS feed integration
  • Post click tracking
  • Google Analytics integration
  • The latest social media industry news, tips, and strategy
  • Case studies and whitepapers
  • Mobile & desktop curation, scheduling, posting, and monitoring
  • Enhanced customer support
  • Access to an exclusive community of social media professionals

From Day 1, Arkside has always believed in treating our media vendors like partners. We treasure our relationships because the media is a partner in the success of our clients. That approach has paid tremendous dividends. This week is another shining example. Sprout has worked with more than 17,000 clients over the last seven years including UPS, Bentley, Hyatt, and Stanford University. They have won more than 25 awards since their founding. We are honored to be chosen in a small group representing less than 0.004% of their client roster to help launch their new Agency Partner Program.

Why Arkside as Your Social Media Partner?

There are thousands of individuals and agencies to choose from that offer social media management. As Founding Members of the Sprout Social Agency Partner Program, we collaborate with their amazing team which elevates our abilities to drive new brand awareness and revenue to your business. We offer expertise in organic and paid social media campaigns. Beyond social, we can analyze, optimize, and integrate other media such as radio, billboards, and Google into your media mix for the best possible ROI on your marketing investment.

For organizations that have an in-house marketing team, we work with seamless collaboration to ensure success. They are a vital element of content development. Our CEO and Digital Coordinator can train your existing staff (once or at regular intervals) on the latest social media best practices, internal process development, crisis management, and employee empowerment.

If you are looking for a social media partner to see the best results from social media, contact us today. The consultation is free. We can even perform a confidential audit of your existing vendor to identify potential areas of improvement. Give us a call and let’s explore your possibilities!

31
Aug

Facebook Case Study: How to Increase Reach and Engagement

Tired of posting to Facebook and not getting results? This Facebook case study is here to help. Good social media is not something for your receptionist or “any young person” to handle. Facebook for your business is different than having a personal profile. You have goals to sell more widgets, promote your brand, earn new customers, turn loyal customers into fans (more on this later), and increase traffic to your website. To achieve these goals -or any others on social media- you need to understand what works.  You must also be prepared to dedicate multiple hours per day to finding content, sharing images, promoting posts, replying to comments, finding new audiences, and analyzing previous results.

Our goal with this Facebook case study is to show how we approach Facebook management (along with other social media networks) and the results we create for our clients.

THE CLIENT

Craig & Sons Termite & Pest Control, Inc., located in Redlands, CA. Their service area is approximately 35 miles from their office. They are a family owned business for many decades and provide all pest removal and prevention services to residential and commercial clients.

THE SITUATION

Craig & Sons had been working with a national media company (who will go unnamed) that built their website and “managed” their social media. After failing to see any meaningful engagement on Facebook and no other social accounts being used, Craig & Sons was seeking alternatives.  After explaining our approach to Facebook and other social media, we were honored to earn their business.

PRIOR FACEBOOK RESULTS

Posting Schedule: The previous company had no posting schedule. Content seemed to appear randomly: sometimes four posts a week (still less than half of what it should be) and other times once a month. In all cases, the posts would lack any images or video. Just a few sentences of text. This is completely insufficient. According to some studies, the average life of a Facebook post can be only 2.5 hours!

Audience Reach: In the six months preceding our takeover, only three posts ever reached (not engaged, simply reached), more than 100 people. This was on a page with over 250 fans. Two of those posts were posted directly by the client so they can’t be attributed to the media company.

SEO Performance: In the six months preceding our takeover, only four clicks from Google went to their Facebook Page. One substantial benefit of a successful Facebook Page is search engine ranking. Beyond linking to your website and encouraging search engines to boost it on page one, you also have the capability to have your Facebook Page rank on the first page of Google (and other search engines) to knock out a competitor.

Audience Engagement: Reaching an audience is one thing. Getting them to engage with your content and your company is another. Only ONCE did they get an engagement level of 10 people or higher. Half of that engagement was directly attributable to a post from the client.

Summary: Despite having thousands of employees and millions of dollars to develop effective social media strategies for their clients, this company approached social media as less than a hobby. Their client suffered from a wasted investment.

Remember Arkside Rule #1: Always treat marketing as an investment!

THE NEW SOCIAL MEDIA STRATEGY

1) Understand the target market: home owners and property managers, age 35+, located within 1-35 miles of the Craig & Sons office

2a) Create accounts on Twitter, Google+, Instagram, and Pinterest
2b) Optimize their existing Facebook Page (and the other networks) to include keyword-rich bios and easy-to-find contact information

3) Capitalize on the creepy factor of bugs with visual content and include educational elements so the audience becomes more aware of bugs and other pests, how to prevent infestations, and how Craig & Sons can take care of pest problems

4) Build a posting schedule focusing on the days with the most social traffic, optimizing time-of-day placement

5) Utilize social profiles for engagement, customer retention, and SEO value

6) Posts need to be image and video heavy while still maintaining the traditional “80/20 Rule”

7) Employees were trained on engagement and encouraged to Like the Page (if they had not already)

Date work began: June 6, 2015

NEW FACEBOOK RESULTS

Facebook case studyPosting Schedule: As most people don’t want to hear about bugs on a constant basis -especially a sales pitch about bug killing- we identified the days of the week most relevant to the client’s target audience. On those days, we create 1-2 posts per day. These are scheduled during “prime time” when the audience is most likely to be on. Approximately 20% of those posts in a given week link directly to the client’s website. The remaining 80% are funny, creepy, educational, or otherwise relevant content for the intended audience. Hashtags are included when appropriate as they are now searchable on Facebook.

Beyond Facebook, we also create unique content for Twitter, Instagram, and Pinterest. These platforms were selected due to their user demographics, capability for visual presentation, and popularity.

As a combined group, all four social channels receive relevant content customized for the intended audience. Twitter receives more posts and Instagram the least. This is based on substantial research regarding how users interact with brands on each network. All four work together to promote a cohesive brand presentation no matter which social network a potential or current customer may discover.

Facebook post reach case studyAudience Reach: Beyond taking their number of Likes to over 300, our relevant organic content now reaches more people each week than previously achieved in a month. This is without a single paid ad or otherwise promoted post. The goal is to provide information that matters to the audience so they Like, Comment, and Share with their friends.

It is worth noting that this new approach, which put much more content in front of the audience than they had seen previously did not result in a single Unlike, Hide Post, or Report as Spam action!

Facebook external referrer case studySEO Performance: The SEO improvement was extremely fast. In just six weeks we saw at least eight clicks to the Facebook Page directly from Google search results. We also began to see traffic from Bing, Yahoo!, AOL, and even LinkedIn. These demonstrate moments in which a competitor may have appeared but had been outranked by Craig & Sons’ Facebook Page.

Audience Engagement: We often describe our “Useless Army” concept to potential clients. It is the idea of having thousands upon thousands of Facebook Fans but none of them actually engage with the Page. No Likes, comments, or shares – or at least very few. So what good is an army of Fans who don’t interact with your posts? In one word: useless.

Facebook Likes, comments, and sharesIt is our goal to encourage engagement so that the Page and its content rank highly on Facebook (i.e. – Recommended Pages) and search engines.

As you can see here, the new content immediately achieved greater engagement across all three measurements: Likes, Comments, and Shares. Such interaction helps Craig & Sons demonstrate expertise in their field, passion for their industry, and a commitment to truly engaging with their audience.  Where the previous company only achieved an engagement level of 10 people or higher one time in six months, we have done it more than a dozen times without any direct client posts. When people have great content to share, you empower them to become “brandvocates”.

What is a “brandvocate”? The term describes anyone not employed by the company that promotes your product or service without compensation. They advocate your brand to their friends and family for one simple reason: they like what you offer. They are a valuable marketing asset because they are genuine, loyal, and provide free word-of-mouth advertising. Social media gives them the ability to do this on a massive scale.

Summary: Success is a direct result of multiple efforts. It requires an understanding of the intended audience, posting schedules based on research and demographics, relevant content curated and shared by people, better search engine optimization, and new levels of audience engagement.


If you would like to learn more about how Arkside Marketing can help your business find success on Facebook or other social media, contact our office today. The first consultation is free and we will analyze your social media at no charge.

23
Dec

Decline in Facebook Page Organic Reach

It isn’t a rumor, nor is it a conspiracy. Facebook organic reach has been slashed. Facebook has admitted to changing its algorithm so businesses (or anyone else with a Page) are forced to pay if they want their posts to be seen. While most businesses saw a decline to about 15-20% organic reach last year, many are now reaching only 2%. In the case of the Arkside Marketing Facebook Page, we are seeing 5-8% consistently.

Facebook has become the bridge troll with a pay-to-play model.

General Motors Called Facebook’s Bluff

The origin of this change reaches back about a year and a half. Facebook had one billion users and was the place to be. Many Fortune 500 companies were clamoring to get on the bandwagon but still hadn’t figured out how. Even at the end of 2012, only 66% of the F500 were on Facebook, let alone using it effectively.

But in May 2012, General Motors’ firebrand CMO, Joel Ewanick, made the decision to fire their social media agency of record and stop all advertising on Facebook. Quick way to save $10 million. The stated reasoning was that they didn’t see any substantial return on their investment so they would stop advertising and continue with their organic Facebook Page fan base of a few million followers.

Even with Facebook making it impossible for brands to reach 100% of their followers, most were still seeing what you posted. Why advertise? Faceb0ok was cannibalizing itself. Why buy the cow when you can get the milk for free?

Not only did they just eliminate themselves as a top Facebook advertiser (and revenue source), but they did this the week Facebook had their IPO. Ouch.

We believe Joel was right.

Ewanick and General Motors exposed the flaw in Facebook’s plan. Spending wasn’t necessary because people were organically finding, Liking, and sharing brand content.

Facebook had to fix the giant hole in the ship. Now you have to pay to get on board.

Effect on the Facebook Page for Business

Post-IPO, Facebook has been under immense public pressure (especially from our own Founder who has had issues with the platform). They have been busy addressing their failure on mobile devices and an unfriendly ad platform. Organic results were odd also. For many years, it has been frustrating for businesses on Facebook because they are treated badly. Even when a customer says they “Like” a business, Facebook doesn’t see that as permission to show your content. In their belief, just because a customer says they “Like” something, that doesn’t really mean they want to see anything from it.

In high school, guys wanted “no” to mean “yes”.
On Facebook, “yes” actually means “no”.

Now, “yes” actually means “no way in hell”. So what is a business to do? According to Facebook, a business is to pay for ads.
“Your brand can fully benefit from having fans when most of your ads show social context, which increases advertising effectiveness and efficiency“.

Perhaps the most offensive and glaring admission is this:
“We expect organic distribution of an individual page’s posts to gradually decline over time as we continually work to make sure people have a meaningful experience on the site.

If someone tells you they like something and you block them from seeing it, how does that equal a meaningful experience?

Social Media Sharing Options

1) Save Money and Reach Fewer People
There are many social media agencies and managers that we have spoken to whom have told us they will be focusing less of their time (and their client’s money) on Facebook Pages. In their view, the task of reaching a fan base is so time consuming and expensive that better results can be found on other social media or even traditional media.

2) Spend Money and Reach More People
Other social media agencies and managers have said they will pay, if necessary. Facebook wants to command paid media and may be a force that is too large to ignore. For those companies with substantial followings in the thousands or hundreds of thousands, a marketing investment may be a wise decision.

At Arkside Marketing, we have  saying, “advertising is an investment. If it is only an expense, you are doing it wrong.”

3) Leave Facebook
Yes, we’re serious. For some businesses, the Facebook Page organic reach may have provided a nice bump in social interaction, but their new model decreases the return that could possibly be achieved. Could that time be better spent on other social platforms such as Twitter or the SEO-friendly Google+?

In the spirit of full disclosure, we have not recommended that any of our clients abandon Facebook. Each of them can continue to successfully reach their audience, but to a smaller degree. We also plan to continue our own Facebook presence, but will reduce our advertising to large announcements.

Facebook In The Future

Although we agree with his decision, we blame Joel Ewanick for this. Ultimately, it would have occurred anyway. Facebook had to realize their shortcoming. But now that it is here, what will your business choose? The pay-to-play model is here to stay, mainly because it doesn’t seriously infringe on Facebook’s main product: its users.

Contact Us

If you would like an objective evaluation of your social media presence and strategy, contact our office.

26
Nov

Facebook Star Rating System Mystery

By now, it is no surprise that Facebook has launched another feature without much explanation of how it works. They do this with EdgeRank updates and advertising options. Of course, privacy glitches features have been repeatedly changed without explanation as well.

Almost Nothing Added to Facebook Help

In this case, Facebook unveiled a new 5-star rating system for business Pages and at least two weeks have gone by since any details have emerged from the Menlo Park headquartered company. The star ratings appear under a business name on their Page and seem to be visible to all Facebook users.

This is what we know from the two questions Facebook has added to its help section:

  • For a business to be rated, it must add an address to its profile
  • Businesses can remove their ratings by removing their address from their profile
  • Comments can accompany ratings, but they are not required

Unanswered Star Rating Questions

Other than showing the rating to the public, Facebook has not shared what this means to the Page owner.

1) Does a score impact how a Page appears in search results?
2) Why not show how many ratings have been received?
3) Are mobile and desktop ratings scored equally?
4) Are any filters applied to “score” ratings? (i.e. – John Smith has 1,000 friends and reviews many businesses…will his rating be worth more than Jane Doe who has 100 friends and rates 1 business a year?)
5) How are false reviews flagged/responded to/deleted?

As we said, these important issues are not being addressed so the system is of little value to businesses today.

Another Voice for Customer Service

However, there are some noteworthy elements about the project in general. The Facebook star rating seems designed to infringe on the business models of companies like Yelp and FourSquare. By connecting a rating system to a business’ Facebook Page, it reduces the need of someone to leave and see how they rank on another site. It also mimics the Page/Places/Local integration currently being attempted by Google on their Google+ social media platform.

It is the integration that is key. Social media sites are continuing to explore new options to integrate themselves into a user’s daily life. It also puts another focus on customer service within a business and making that reportable to the public. More and more, businesses are being forced to provide better experiences because each customer has a voice.

Facebook alone has 1.1 billion voices.

The new rating system is yet another element that must be incorporated into a business’ reputation management and overall social media efforts. They must solicit reviews from current customers, monitor their star rating, and promote a four or five star score.

26
Sep

Twitter Study: Online Tweets Drive Offline Sales

In case you haven’t heard, Twitter plans to go public with an IPO sometime in 2014. Cheekily, they made this announcement in a tweet. Now they are under intense pressure to prove their value. How can Twitter be profitable? Can it grow? Can it help business? How will it attract advertisers? With a recent blog post, Twitter has set out to prove that tweets drive offline sales.

Majority of Sales are Still Offline

Twitter partnered with Datalogix to determine the impact Promoted Tweets (and tweeting in general) had on offline sales. Despite the surging popularity of social media with businesses and their consumers, 94% of purchases in America are still made offline, according to the U.S. Census Bureau.

So how can businesses use Twitter to impact their offline sales?

Promoted Tweets, according to Twitter.

How Twitter Impacts Offline Sales

The logic is fairly simple but execution is key. Tweeting is about condensing any idea or action into a message of 140 characters or less. The people that see those messages have just become a branding audience and, in most cases, the goal is to move from branding to action. You want people to act on the information or call-to-action you provide.

When 35 CPG brands were studied, it was determined that Promoted Tweets (one of Twitter’s advertising products) directly correlated to a 12% sales lift offline. Also impressive, organic Tweets helped push an 8% offline sales lift.

Impressed? Wait, there’s more. (We’re not cheerleaders for Twitter. This just happens to be excellent marketing data that we believe can help our clients achieve great success in social media and gaining incremental sales. You want to sell more, right?)

Twitter’s data also showed that customers exposed to Promoted Tweets bought 29% more than customers who were only exposed to organic Tweets.

Measuring Social Media Impact

Twitter has helped advance the measurement metrics of online promotion affecting offline sales. It is a critical tool for any brand who seeks to grow their business with the inclusion of social media in their marketing mix. Verifiable sales are an element of measurement, just like website traffic, online buzz, or media coverage.

Facebook also had a recent announcement about conversion from online ads to offline purchases. This segment continues to grow and should not be ignored.

Summary

It is becoming more difficult for skeptics to deny the importance of social media in marketing. Its importance has been documented for SEO objectives and its genuine dollars-and-cents value is being better quantified every day. If you would like to learn more about effective social media and how it can lift your sales, please contact Arkside today.

16
Sep

Google SEO Has Social Media as 7 of Top 10 Factors

It was recently reported by Searchmetrics that Google is strongly prioritizing social media activities in their ranking algorithm. This knowledge should have profound implications in the SEO strategy of your company and how you include social media in your overall online plans. The SEO strategy you have built with your Arkside consultants incorporates this information already and we encourage you to utilize these best practices in your social media efforts.

Social Media Factors for Google SEO

Seven of the top 10 factors in a website’s rank involve social media. They are:

1) Google +1
2) Facebook Shares
4) Facebook Total
5) Facebook Comments
6) Facebook Likes
7) Pinterest
8) Tweets

The importance of social media elements has been a growing trend in Google’s SEO algorithm and 2013 seems to reinforce that notion. Although backlinks continue to remain vital, there are other factors which have decreased in importance such as keywords links and domains. It is interesting to note that Google is specifically including Facebook, Twitter, and Pinterest, while ignoring LinkedIn which is a hub of deep knowledge on nearly every possible industry. We’ll have to see how or if this evolves over time. When sharing your content on social media, remember that people don’t want to see you talk about yourself all day. For every 7-10 social media posts you make, one should be about you.

Content is Still King for On-Site Google SEO

Also of note in the report are the on-site elements Google is looking for. It is no surprise that “content is still king” and Google wants websites to create unique content that is valuable to the intended audience. As a contrary example, the Arkside Marketing blog is filled with information about the company, areas of marketing, best practices, and client profiles. If we suddenly began blogging about fishing or the latest updates to IRS tax code, Google might devalue our site for being grossly off-topic. Ensure your website has fresh, unique, and quality content in order to build your authority on your topic(s). These are the on-site factors examined by Google:

  1. Number of internal links
  2. HTML length
  3. Keywords in body
  4. Keywords in external links
  5. Text character length
  6. Internal link is self-referential
  7. Keyword in internal link
  8. Number of external links
  9. Image count
  10. Keyword in H2

Backlinks Required, But Remain Cautious

Missing from the first list in this blog post is #3 – Number of backlinks. Google still considers this to be a critical metric of your authority on a particular subject. If you have good content, Google assumes people will like it, link to it, and share it publicly via their own site or social media channels.  This does not mean you should implement any “black hat” SEO techniques and create blog farms filled with backlinks to your site. White hat techniques are still the unarguably best way to achieve Google SEO success.

Summary

While Google hasn’t made many dramatic shifts in their ranking priority from last year to this year, social media has climbed in importance and must remain a key factor in your online strategies. Use social media to promote the high-quality, unique content on your site and encourage people to distribute that content via backlinks and social media sharing. This is how you will achieve digital success.

8
Jun

4 Simple Tips for Integrating Social Media

Businesses large and small can encounter difficulties when integrating social media into their traditional advertising strategy. The opportunities to reach an audience are more diverse with social media due to the variety of sites, not to mention the methods they use to connect users together. The following tips will help you integrate social media with your traditional media such as print, radio, and television.

Maintain Marketing Responsibility

The same person responsible for your current traditional marketing should also be responsible for social media. They don’t have to do the work, but they should be accountable. You need someone to coordinate the brand, message, and schedule between all of your media properties. This will help maintain cohesion in your marketing.

Cross Pollinate Your Advertising

Show your customers that you are the same company on social media that you are in traditional media. For example, place the Facebook logo in your magazine ad with a call-to-action such as “Like Us On Facebook for Exclusive Coupons!”. Social and traditional media should be used to assist each other. Share your TV commercial on Twitter and other social media the same day it hits the airwaves. Make sure it is loaded on your website or YouTube channel so you can track interactions. Let people know what TV channels they can find it on. We brought a new level of cross pollination to our client, Precision Instrumentation, by including their YouTube channel on all of their product packaging. The channel offers a collection of how-to and self-help videos so their clients don’t have to call a support line for small, quick fixes.

Integrating Social Media on Your Website

Make sure to incorporate whatever features are appropriate: a “Like” or “+1” button, Facebook or Twitter feed, Share buttons, etc. Integrating social media into your website can give you four direct benefits. First, some social media elements such as Like or +1 buttons give you a search engine optimization (SEO) enhancement. Second, it can add dynamic content that keeps your website visitor updated on the latest news from your company or about your product without having to read a blog or press release. Third, your website visitors now have a direct and convenient link to your social media and can connect with you organically (thereby growing your contact potential in the future). Finally, with a Like, +1, or other Share button, you are enabling and encouraging your visitors to share your content with their friends and family. This is equivalent to handing them a bullhorn and providing a script about how amazing you are.

Promote Your Social Media Channels

You may use a newsletter or “email blast” to communicate with your customer database on a regular basis. (If not, please contact us NOW so we can help you get started on this vital marketing component!) But whatever you use to stay in touch, make sure to promote your new social media channels. Tell them to Like you on Facebook, Follow you on Twitter, Follow you on Instagram, Circle you on Google+, or whatever it may be they need to do on a particular social media channel. “If you build it, they will come” only works for strip clubs and open bank vaults. You not only have to tell people where to find you, but what to do when they get there. Make it easy by integrating social media.

Summary

Social media is an important opportunity to reach new customers, stay connected with current customers, and showcase yourself. It also allows public promotion and discourse so that your customers can help sell your product or service. Integrating social media correctly with your traditional media will bring new growth to your bottom line with minimal investment. Truly great potential for ROI!

 

If you would like to schedule a consultation or ask a question about social media integration, please call or email us today. We always promise a response within 24 hours.