Retail Customer Experience Optimization

Retail businesses are inundated with customer service expectations unique to an in-person environment. From Gen X to Gen Z, consumers have greater demands for dynamic shopping experiences that make them feel good about the brands from which they purchase.

Does your store exceed their expectations?

Customer Experience Optimization (C.E.O.)

At Arkside, we leverage the latest in market research, technology, psychology, pricing strategy, and customer service best practices to help you create the retail environment you need. From colors and aromas to architectural layout and signage, our expertise delivers a retail experience that will captivate your customers through deeper experience.

Most importantly, we customize every recommendation to your specific parameters. Our goal is to bring to life a shopping experience that suits the needs of your customer in balance with the considerations of your brand and budget.

Discover more revenue, more profit, more retention, and more recall with a professional analysis and implementation of:

• Display layout
• Color theory
• Pricing strategy
• Aroma marketing
• Technology implementation
• Shopper map paths
• Employee touch points
• Point-of-purchase enhancements
• Shop-to-sale conversation strategy
• Product engagement
• Social sharing opportunities

You can deliver a positive experience to your customers that will earn you more receipts.

Consistency Across Media

With few exceptions, every industry today is subject to online shopping. Where that online experience falls in the sales cycle may vary, but its presence is assured. From product research to asking for referrals, your customers are on your website, finding you on social media, and reading the latest reviews.

Our team conducts our analysis with a consistent experience in mind. Your audience needs to experience similar levels of service, product education, pricing, and presentation. We can work with you and 3rd party vendors to create emotional reactions across media so that your customers are as comfortable on-line as they are in-store.

Take Your In-Store Experience to the Next Level

Begin the Arkside C.E.O. process today by contacting our office to schedule our first meeting!

951-579-4121
opendoor@arksidemarketing.com